Call Recording

UC-Line features accessible Call Recording that can be enabled at the User level. A Device must be assigned to a User to activate Call Recording.

Customer Administrators can view, download and delete Call Recordings for each user on their account. Regular Users can only view or download their own Call Recordings. They cannot delete them.

Enabling Call Recording

Visit the Users section of the UC-Line Portal (People > Users) to activate Call Recording. Click the [Edit] button, denoted by a pencil, beside the User that you wish to enable Call Recording, followed by the [Settings] tab.

• As seen above click on the drop-down menu below Call Recording on the right-hand side.
• This reveals three Call Recording options: Never, Always and Optionally Record. The first two are self-explanatory but Optional Recording requires manual activation to initiate.
• To manually initiate Call Recording, Press *1 on your Device Keypad to begin and Press *2 to cease the Call Recording. This can be done at any time once Optionally Record is set for a User.

Recordings are stored in Assets under Call Recordings. Recordings are stored for 100 hours, 90 days or three months (whichever is reached first). Recordings can be downloaded and played locally. three months (whichever is reached first). Recordings can be downloaded and played locally. Note: Call Recording is a billable item. Please contact your sales representative or the UC-Line Team for more information.