Configuring Call Park

Park allows you to create a Callflow that sends a call to a single defined call parking space (a static park) or to one of a range of call parking spaces (a dynamic park). The former can be thought of as a single parking space, while the latter can the thought of as a parking lot.

When a call is sent to a parking space, the call is placed on hold, and will remain on the extension number linked to the parking space until a user dials in to that extension to retrieve the call.

The ‘Park’ element is a sole purpose element. This means that you would set up Call Flows for each static park or dynamic parking lot you need, and you would not combine the Park element with other Call Flow elements, such as Paging.

This allows users more time to attend to other tasks. If a call is parked, the intended call recipient can then finish other tasks before picking up a call that is Parked.

Different Music on Hold can be applied to a parked call by visiting account and then Music on Hold.

Configuring Call Parking

From the UC-Line Dashboard, select the Phone icon on the navigation bar, followed by Callflows sub-menu.

From the Callflows section click the [Parks] button. This will populate the Parks menu please click on [Add New Park] to begin creating the Park position.

Static Parking

• Select Static as your Park Type.
• Describe your Park Position using the open text field.
• When satisfied, click the [Add +] button to create the Call Park.

Dynamic Park

• Select Dynamic, as above.
• Describe your Park Position using the open text field.
• Define Lot Range: How many park positions are available for this Call Park.
• When satisfied, click the [Add +] button to create the Call Park.

Once you click [Add +] you will now be returned to the Parks popup. Your new parking spaces will now appear in the list of parking spaces displayed in this area.

As you can see you can [Edit] or [Delete] the Parks from here using the [X] or [Pencil] icons.

Park Callflow

• From Callflows (Phone Icon > Callflows), click on [Create New Callflow +].
• To the right of the Callflow Designer you will see a list of Elements.
• Drag the [Park] element into the Callflow Designer as seen above.
• Click on the [...] button on the Park element followed by Settings.
• This will populate the Park Element Settings popup, from here you must decide which type of Park you wish to configure.

Static or Dynamic Park Selection

1. Static Parks allows you to choose from all created Parking Positions (incl. individual user spots created in Dynamic Parks) but only one position can be selected.
2. Selecting Dynamic will only display the created Dynamic Parks.
3. To complete your configuration, click the [OK ✓] button.

G. Name and describe you Callflow before clicking [Save] for easy tracking.

Linking Callflows to a Number

Finally, you need to link the Call Flow to an internal extension number, this includes static and dynamic parking spaces. Click the [Phone] icon on the left navigation menu followed by [Numbers].

• Click the [Not Set] in the Callflows/Email column beside an unused internal number. If you don’t have an unused number, you can add one by clicking on the [Add Number+] button.
• This will reveal a dropdown menu of your existing Callflows.
• Select from this menu of Callflows as seen in the image below.

  

• The image below displays the Call Park Callflow that you have created. As you can see, the Call Parking is available via internal extension number 1010.

  

• You can also program a Function Button for a specific park position.

Parking a Call

• • To park an active call, press transfer on your device and dial the extension number linked to the Call Park Position you wish to use. In this case, ext. 1010. Wait for the tones or music, then hang up the handset.

Or

• If you have a Function Button on your device, when on a call, simply press that button.

Retrieve a Parked Call

There are several ways to retrieve a Parked Call. Inform the person being contacted the extension number position the call is parked in.

• To retrieve a parked call, any user can call the number (Ext. 1010) to retrieve the parked call.
• if you have a Function Button on your device for Park, press the Park button that is flashing Red.
• If you are retrieving a call you parked on your own device, your device will ring back (or recall) to itself. Just pick up the handset or press the speaker phone button to retrieve the call.

Note: The KX-HDV130 and Mobile UC-Line Application are only capable of retrieving a Static Park, but they can park a call in a dynamic park location.